Purchasing InformationA. Models AvailableEbony
Deluxe
Gold Fleur-de-Lys & Gold Parisian Eye
Tourte-Voirin Model
B. Postage, Insurance & Handling
C. Ordering and Payment OptionsTo place your name on our waiting list we require a 30% deposit on all models. Visa and Master cards are accepted for deposits. Balance of payment is due immediately upon completion of your order, and you will be notified when your bow nears completion. Bows are shipped upon receipt of the balance. Options for paying the balance owing are: cashier's check, visa and master cards only with a 3% of the balance added for the bank processing and commission fee. Berg Bows absorbs this 3% fee on deposits. For overseas purchases, wire transfer into Berg Bows bank account is the best option for a nominal $20 bank processing fee. Exact replicas of preexisting Berg Bows are offered only at the deluxe quality because the extra detailed work involved is equivalent to that in crafting a customized deluxe bow. D. TrialsTrials are sometimes possible, depending on availability. They begin from the day of receipt of a bow. If you elect not to buy it but to return it, the return shipping must be dated WITHIN or ON the SEVENTH day. Default constitutes purchase of the bow. E. ShippingBerg Bows uses the DHL company to ship bows. They have proved especially reliable when shipping overseas. FedEx is probably the next best. When shipping bows back to us clients are requested to WRAP them before placing them inside the PVC tube, and also to INSURE the package for the same amount of insurance as Berg Bows did when shipping out. If you ship any bow back to us unwrapped inside the PVC tube you will be charged a $40 refurbishing fee, because the resulting abrasion breaks hairs, soils the hair and scratches the surface of the bow and frog. Always LOOSEN the hair before shipping. You have a perfect example to follow when you receive a bow from Berg Bows. F. Guarantee PoliciesWe guarantee, to the original purchaser, the integrity of the shaft, i.e. the molded stick, against structural flaws for the lifetime of the bow. Normal wear and tear is not guaranteed. Nor is damage inflicted by incompetent craftpersons covered by Berg Bows. Another guarantee applying only to 'Ebony' models is as follows: From the day of receipt of your new bow you have a seven day trial, after which you may either request a refund or request a second bow to be made with changes you specify. In the situation of a refund request, Berg Bows will deduct only the shipping, insurance and handling cost the company incurs. If purchaser requests, in a replacement bow, specific changes in specifications, this will be treated like customized deluxe bows and will not qualify for a refund. G. Frequently Asked QuestionsIn the search for that "perfect bow", one cannot be inquisitive enough. Please call the shop anytime with specific questions.
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